Refund policy

Return, Replacement & Refund Policy

At SIPL Automotives, we carefully inspect and pack every order before dispatch. We want you to receive the right product in perfect condition. This policy explains when a product can be replaced, returned, or refunded.

1. Replacement Window

All eligible replacement requests must be raised within 7 days of delivery.

Products are eligible for replacement if:

The product is damaged during transit.
The product has a manufacturing defect.
SIPL has shipped the wrong product, variant, or vehicle-specific product.
The product received is materially different from what was ordered or advertised.

For approved cases attributable to SIPL, we will arrange the replacement and bear the applicable return shipping cost.

2. No Return for Change of Mind

We do not offer returns or refunds simply because a customer does not like the product, changes their mind, no longer needs it, or has a personal preference regarding its appearance, design, feel, or finish, provided the product supplied is correct and free from defect.

This also applies where a customer selects the wrong vehicle/model/variant while placing the order.

Please carefully check the vehicle compatibility and product details before placing your order.

3. Product Condition

For an eligible replacement, the product must be returned in its original condition.

Products that have been used, installed, modified, cut, washed, damaged, or otherwise altered after delivery may not be eligible for replacement, unless the issue is determined to be a manufacturing defect or an error attributable to SIPL.

All original accessories, packaging, and components should be retained and returned where applicable.

4. Return Shipping Charges

If the replacement is required because of a SIPL error, manufacturing defect, or transit damage, SIPL will bear the applicable reverse shipping charges.

If SIPL agrees to accept a return as an exceptional case for a reason not covered by this policy, applicable return shipping and handling charges may be deducted from the refund amount or collected from the customer.

5. How to Request a Replacement

Contact our customer service team within 7 days of delivery:

Mobile: +91 8860220555
Email: info@siplautomotives.com

Please provide your order number along with photographs/videos showing the issue. For transit damage, photographs of the package and product may be required.

Please do not ship any product back without receiving return instructions from SIPL.

6. Inspection & Refunds

All returned products are subject to inspection.

If the claim is approved and a replacement is not possible, SIPL may provide a refund or another appropriate resolution, subject to the circumstances of the case and applicable law.

Approved refunds will normally be processed to the original payment method within 7–14 business days after approval.

7. Important

SIPL reserves the right to verify replacement claims and reject claims involving misuse, customer-caused damage, unauthorised modifications, or false/misleading information, subject to applicable consumer rights and law.

For assistance:

SIPL Automotives
Second Floor, Shop No. C, Property Bearing No. 767/C, Lala Ratan Lal Motor Market, Chabi Ganj, Kashmere Gate, Delhi, 110006